Terms & Conditions

REFUND & CANCELLATION POLICY

All deposits for workshop-based courses are non-refundable.

If you have fully paid for a course, and you provide [written] notice to Kindred Souls Collective Pty Ltd (KSC) of cancellation of that course at least 30 days before the first scheduled day of the course, then you will be entitled to a refund of the paid amount (not including the deposit nor an administrative charge).

If you have fully paid for a course, and you provide [written] notice to KSC of cancellation of that course at least 15 days before the first scheduled day of the course, then you will be entitled to a 50% refund of the paid amount (not including the deposit nor an administrative charge).

If you provide less than 15 days’ [written] notice to KSC of a cancellation, you will not be entitled to any refund.  Similarly, if you simply do not attend on the scheduled course days, you will not be entitled to a refund.  KSC may, at its sole discretion, make exceptions to this policy, if a valid reason (as determined solely by KSC) for non-attendance or late cancellation is provided.  In such circumstances, you may be able to transfer your booking to a course scheduled at a later date or you may be able to obtain a partial refund.

If you have registered for a course but cannot attend, and you are able to provide KSC with [written] notice of your non-attendance and details of a substitute person who will fill your place, and you are able to provide that notice at least 5 days’ before the first scheduled course day, then your substitute person will be entitled to attend the course.

KSC reserves the right to cancel or postpone courses/training due to unforeseen circumstances or alternatively if a minimum acceptable registration level is not achieved at least 15 days before the scheduled course/training.  If KSC cancels a scheduled course/training which you are registered to attend, your registration fee will be fully refunded.

All eligible refunds will be paid within 30 days of withdrawal or cancellation. 

KSC is not responsible for any other program expenses (travel, accommodation, etc.) which you might incur as a result of attending the course/training.

To notify KSC of a cancellation request or if you have any questions relating to this policy, please email hello@kindredsoulscollective.com.au